Bijoy Bet Privacy Policy

1 What Information We Collect

Bijoy Bet collects certain information necessary to deliver its services. This data helps make our platform more secure and personalized. We collect only what is genuinely needed to provide you with the best experience.

2 Methods of Data Collection

Bijoy Bet collects your information through several methods. We are fully transparent about each of these so you always know where your data comes from.

• Direct Collection: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Information collected automatically through cookies and log files while you use the platform.
• Payment Processor: Transaction information received from our payment partners during deposits or withdrawals.
• Identity Verification Provider: Identity verification information obtained from trusted third parties as part of the KYC process.

3 Purpose of Data Use

Bijoy Bet uses your information solely for the legitimate purposes listed below. Separate consent will be obtained before your data is used for any other purpose.

• Creating, verifying, and managing your account.
• Processing deposit and withdrawal transactions.
• Preventing fraud, money laundering, and unauthorized access.
• Monitoring gaming behaviour to ensure responsible gaming.
• Fulfilling legal obligations and responding to requests from regulatory authorities.
• Improving platform services and adding new features.
• Providing customer service and technical support.
• Keeping you informed about relevant offers and promotions (you can opt out at any time).

4 Data Sharing & Third Parties

Bijoy Bet never sells, rents, or commercially distributes your personal data. In limited circumstances, however, information may be shared with trusted partners.

• Payment Processor: To process transactions with payment service providers such as bKash, Nagad, and Rocket.
• Identity Verification Provider: With licensed agencies to complete the KYC process.
• Law Enforcement Agencies: To comply with lawful orders or legal obligations.
• Security Specialist: Where necessary to address cybersecurity threats.

5 Cookie Policy

The Bijoy Bet platform uses cookies to enhance your experience. Cookies are small data files stored on your device that help our platform recognize you.

• Essential Cookies: Essential for login sessions and security; these cannot be disabled.
• Performance Cookies: Used to monitor platform speed and performance.
• Functional Cookies: Used to remember your language preference and other personal settings.
• Analytics Cookies: Used to understand how the platform is used; you may decline these if you wish.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6 Data Retention Period

Bijoy Bet retains your data only for as long as necessary or as required by law. The retention periods for different types of information are outlined below.

• Account Information: For the full duration your account is active, and up to 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 2 years.
• Support Contact: Up to 3 years.

7 Your Rights

As a Bijoy Bet user, you have several important rights over your own data. We are committed to making it easy for you to exercise those rights.

• Right to Know: You may request to know what personal information we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be temporarily suspended.
• Right to Data Portability: You may request your data in a structured, portable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We are obligated to respond to your request within 30 business days.

8 Policy Changes & Updates

Bijoy Bet may update this Privacy Policy from time to time. We will notify you of any significant changes via email or an in-platform notification before they take effect.

• Minor changes take effect immediately, but the effective date will be updated accordingly.
• 30 days' notice will be given for any major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.